Frequently Asked Questions


Need help ordering? Have questions about our products? Please browse our frequently asked questions below. If there's anything we haven't answered, feel free to contact us.

All categories


How do I cancel or modify an order?

What are your accepted payment methods?

Can I receive a price adjustment/sales price if I purchased an item before a sale started?

Can I use multiple discount codes or promotions?


How long does shipping take?

Can I track my order?

Do you ship internationally?

Where does El Manor Ave ship from?

My order says it was delivered, but I haven't received it

Do you offer free shipping?

Do you ship out orders during the weekend?

Returns & exchanges

How do I make a return?

How long after purchase can I return an item?

What is your return policy?

Do you offer exchanges?

I received the wrong item/defective product. Now what?

Products, size, & care

Do you have a size chart?

How do I care for my products?

Are your items ethically made?

I don't see an option for my size.

Need assistance? Still have questions?

Contact us. We're happy to help.