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Frequently Asked Questions
Need help ordering? Have questions about our products?
Please browse our frequently asked questions below. If
there's anything we haven't answered, feel free to
Returns & exchanges
Products, size, & care
How do I cancel or modify an order?
What are your accepted payment methods?
Can I receive a price adjustment/sales price if I
purchased an item before a sale started?
Can I use multiple discount codes or promotions?
How long does shipping take?
Can I track my order?
Do you ship internationally?
Where does El Manor Ave ship from?
My order says it was delivered, but I haven't received
Do you offer free shipping?
Do you ship out orders during the weekend?
How do I make a return?
How long after purchase can I return an item?
What is your return policy?
Do you offer exchanges?
I received the wrong item/defective product. Now what?
Do you have a size chart?
How do I care for my products?
Are your items ethically made?
I don't see an option for my size.
Need assistance? Still have questions?
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